Category Archives: User Feedback

What We Can Learn From Facebook About Managing Change

Posted on April 2, 2013 by Teresa Torres

Does this sound familiar? You spend weeks researching a problem. Your team whiteboards multiple solutions. You user test each one. You build the best one. And despite great feedback from your users along the way, when you finally release, all … Continue reading →

Posted in Communication, User Feedback | 4 Comments

What do you want to see on Product Talk in 2013?

Posted on December 19, 2012 by Teresa Torres

Thank you so much for reading Product Talk. I’m committed to making it even better in 2013, and need your help. I’d love it if you could take 3 minutes to fill out a quick 5 question survey about what … Continue reading →

Posted in User Feedback | Leave a comment

Why the BranchOut Decline Isn’t Surprising

Posted on June 7, 2012 by Teresa Torres

Earlier this week, ERE wrote this article about the rapid decline of BranchOut over the past 30 days. Peaking at 13.9 million monthly active users at the end of April, they are now down to 6.5 million monthly active users, losing … Continue reading →

Posted in Product Discovery, User Feedback | 3 Comments

How To Talk To Your Customers (Despite Henry Ford and Steve Jobs)

Posted on December 27, 2011 by Teresa Torres

“If I’d asked customers what they wanted, they would have said a faster horse” – Henry Ford (supposedly) “It’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show … Continue reading →

Posted in User Feedback | 20 Comments

The “Why” Behind Product Feedback

Posted on December 20, 2011 by Teresa Torres

I was talking to a startup founder recently and he was telling me about the feedback he was getting on his recent product launch. To keep things simple, we’ll describe his product as follows: he is creating a platform where … Continue reading →

Posted in User Feedback | 1 Comment